Privacy Policy

1. About Sybiana

Sybiana is an AI-powered assistant that helps users find JHB Metro Bus timetables and routes. This Privacy Policy explains how we collect, use, and protect your information when you use our app.

2. Information We Collect

• Chat messages: The questions and messages you send to Sybiana to provide relevant bus schedule responses.
• Location data (optional): If you grant permission, we use your approximate location to provide more relevant nearby bus route information. Location is never stored.
• Account information: Your email address, used for authentication.
• Session identifiers: A randomly generated session ID stored locally on your device to maintain conversation context.

3. How We Use Your Information

• To respond to your bus timetable and route queries.
• To improve the accuracy and relevance of AI responses.
• To maintain your session and conversation history within the app.

4. Data Sharing

We do not sell, trade, or share your personal information with third parties, except as necessary to operate the service (e.g. AI model providers for processing queries). All third-party providers are bound by confidentiality obligations.

5. Data Retention

Chat messages may be retained temporarily to improve service quality. You can delete your account at any time from within the app, which will permanently remove your data.

6. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.

7. Children's Privacy

Sybiana is not directed at children under the age of 13. We do not knowingly collect personal information from children.

8. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us or using the "Delete Account" feature within the app.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.